John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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Michael Lewis: Boomerang: Travels in the New Third WorldMichael Lewis: Boomerang: Travels in the New Third World Next up on my reading list. Lewis, author of Liar's Poker, The Big Short and Money B

author: john-g-self

Customer Service: A Real Differentiator

18 April, 2014 Posted by John G. Self
You cannot be perfect at customer service.  The real fun comes, I believe, in the trying to be perfect, being passionate about achieving that which is impossible to attain.  That companies understand they cannot achieve service perfection but still keep trying, is an amazing thing to me.  Contrast that with the many organizations that harp […] Read more»

Deadly Leadership Virus

16 April, 2014 Posted by John G. Self
The definition of what makes an ideal leader is evolving.  In healthcare that evolution is about to kick into high gear. An A+ leader is one who can excite and energize the troops to help them move through the dramatic shifts in how a business must operate in a global economy.  Jack Welch, former GE […] Read more»

Roaming the Streets In Search of…

11 April, 2014 Posted by John G. Self
I have always been curious.  Some would say nosey.  This affliction began at a very young age, around 3, when my family lived in a Houston enclave. My curiosity manifested itself in a desire to be out and about, to meet people and to find out stuff.  This desire led me to roam my street […] Read more»