John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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Michael Lewis: Boomerang: Travels in the New Third WorldMichael Lewis: Boomerang: Travels in the New Third World Next up on my reading list. Lewis, author of Liar's Poker, The Big Short and Money B

Career Management

Customer Service: A Real Differentiator

18 April, 2014 Posted by John G. Self
You cannot be perfect at customer service.  The real fun comes, I believe, in the trying to be perfect, being passionate about achieving that which is impossible to attain.  That companies understand they cannot achieve service perfection but still keep trying, is an amazing thing to me.  Contrast that with the many organizations that harp […] Read more»

How To Handle Being Fired

9 April, 2014 Posted by John G. Self
“I am sorry but we have decided to go in a different direction.  Human Resources is expecting you.  They have the details of your package.  Thank you.” You have just been sacked, shown the door, fired.  Even if you knew there were issues, when it finally happens it is one of life’s most jarring moments.  […] Read more»

But He Was Fired….

2 April, 2014 Posted by John G. Self
It is amazing to me the number of candidates who submit resumes that reflect a life and a career with no apparent mistakes or disappointments.  This is the result of an evolving body of career management advice that recognizes recruiters are expected to deliver the best of the best.  So, resumes are constructed to gloss […] Read more»