John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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Michael Lewis: Boomerang: Travels in the New Third WorldMichael Lewis: Boomerang: Travels in the New Third World Next up on my reading list. Lewis, author of Liar's Poker, The Big Short and Money B

Healthcare

METRICS:  Too Much Of A Good Thing? 

13 October, 2014 Posted by John G. Self
When I entered the healthcare industry there was a dearth of emphasis on the detailed management metrics that we now use to evaluate performance.  Today, quantitative analysis rules supreme. But, like so many other things in life, too much of a good thing can be a bad thing. “It’s very easy for CEOs to become […] Read more»

Adding Value?

6 October, 2014 Posted by John G. Self
As we move forward with healthcare reform, I hope we don’t sell our values down the drain in the name of making “hard choices in order to survive.” Healthcare is a business but it is a business that must be based on a strong moral center and led by executives with a never failing commitment […] Read more»

‘We Will Because We Can’ Approach to Customer Service Not the Answer

26 September, 2014 Posted by John G. Self
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be?  Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they have to, or because you have created […] Read more»