John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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Michael Lewis: Boomerang: Travels in the New Third WorldMichael Lewis: Boomerang: Travels in the New Third World Next up on my reading list. Lewis, author of Liar's Poker, The Big Short and Money B

Healthcare

‘We Will Because We Can’ Approach to Customer Service Not the Answer

26 September, 2014 Posted by John G. Self
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be?  Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they have to, or because you have created […] Read more»

CORPORATE CONSOLIDATION: Airlines, Hospitals Face Challenges

8 September, 2014 Posted by John G. Self
The CEO of a major airline that is in the early stages of merging two very diverse operations and cultures, recently bragged about how good things were going, much better than expected, certainly better than the United/Continental union which hit some large speed bumps over the last 18 months. His company is profitable.  If you […] Read more»

Traditional Outplacement: One Candidate’s Experience

22 August, 2014 Posted by John G. Self
Rebecca was devastated.  Losing her job had been a constant thought in the back reaches of her mind given healthcare reform and her hospital’s focus on reducing operating expenses, but she was always reassured by colleagues.  She was a top performer with great performance reviews. But when the unexpected meeting with her boss came, the […] Read more»