John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

Subscribe to the Blog via Email


tag: Healthcare

Whacky ICD-10 Codes

5 October, 2015 Posted by John G. Self
On Thursday, most of the healthcare provider nation was closely monitoring the first day of the new ICD 10 codes hoping against hope that there was no catastrophe.  With a total of 68,000 codes, versus the 13,000 under the OCD 9 scheme, there is a real opportunity for astute providers to maximize their reimbursement. But […] Read more»

The Moment of Truth:  Is It Personal? 

30 September, 2015 Posted by John G. Self
The key to executing on a pledge of service excellence is that moment of truth when an employee comes into contact with a customer. In the service industry, including hospitals, hotels, airlines and, believe it or not, car dealerships,  each day contains hundreds to hundreds of thousands moments of truth. It is  daunting  to realize […] Read more»

Handling A Career Misstep and Subsequent Online Buzz

25 September, 2015 Posted by John G. Self
Bad things happen to good people. Some times those bad things happen through no fault of the good person. There are also times when good people make bad — very bad — decisions that are magnified into epic, career limiting status, especially when the original error is compounded by bad  judgment in trying to alleviate […] Read more»