John is an executive recruiter & speaker sharing his thoughts on healthcare, recruiting, digital technology, career management & leadership. 

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Michael Lewis: Boomerang: Travels in the New Third WorldMichael Lewis: Boomerang: Travels in the New Third World Next up on my reading list. Lewis, author of Liar's Poker, The Big Short and Money B

tag: Physicians

The Customer Is King

4 March, 2015 Posted by John G. Self
The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other, the one I label as misguided group B, believes, consciously or […] Read more»

5 Pillars for Community Trust, Survival

25 February, 2015 Posted by John G. Self
One of the most challenging businesses to run in America is a hospital. It is one of the most complex business models ever devised by man, said Peter Drucker, and it takes a special type of leader to run one, and run it well. When it comes to the complexity and which size hospital – […] Read more»

‘We Will Because We Can’ Approach to Customer Service Not the Answer

26 September, 2014 Posted by John G. Self
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be?  Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they have to, or because you have created […] Read more»